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Client Spotlight

At Pandolfo Bendik our client relationships are the foundation of our business. We view each and every client as our partner and we are committed to helping them achieve their goals. We are excited to share their success stories and hope you find them both informative and inspirational.

This month we are featuring Brokers Settlement Services, a full service title company located on the north shore of downtown Pittsburgh. BSS has been a client of Pandolfo Bendik for over 20 years. Broker’s Settlement Services is a leading provider of information and services related to title, closing, and settlement services.

The leadership team at BSS together brings over 100 years of experience to the table. William Gruber, president and founder of BSS offers some insight into the business strategy that has been vital in developing and maintaining solid customer relationships.

“We provide title services to both commercial and residential clients. Our success comes from maintaining close partnerships with our Real Estate and Lending Clients.

We are different in that we are a “boutique style” title agency that has the ability to customize our title and closing services to satisfy the specific needs of our clients.

We believe that our clients appreciate our solutions for title and settlement services.

Quick, thorough and compliant transactions are incredibly important to our client-partners, their buyers and/or their borrowers. Our team works hard to seamlessly service their requests, minimize any delays, and resolve issues expeditiously when they arise.”

We open … so they can close!”

Bill Gruber, President


Chuck Reiff, founder and Chief Operating Officer of BSS shares a famous quote that provides some good advice on what it takes to become successful and stay ahead of the competition.

“You have to learn the rules of the game. And then you have to play better than anyone else.”

Albert Einstein

We at Pandolfo Bendik celebrate the entrepreneurial spirit of the team at BSS Title and we are happy to share their success story. Please visit the website at to learn more about the company and the services they offer.

The following article is provided by BSS and provides some insight on choosing a settlement company.

Why Does it Matter Which Settlement Company Handles My Closing?

We are in the middle of the Home Buying season and mortgage rates are at an all-time low! Savvy Buyers are looking for well-priced properties which may now be available to them.  Not wanting to lose out to a competitive Buyer, many borrowers want to know how to make settlement go as smoothly, and quickly, as possible. The right choice of a settlement agent is one way in which you can speed up your closing.


The settlement agent is the person who coordinates all the paper-pushing that goes into a closing. Generally, the agent has some sort of connection to a title insurance company.

Closing agents, however, are not all alike. You may have heard that title insurance rates and closing fees can vary from company to company, but you may not be aware of the differences in service you will receive from one company to the next.

Many borrowers also are not aware that they have the right to choose title insurance agents. Under the federal Real Estate Settlement Procedures Act, the seller cannot require you to buy title insurance from a particular title company. The lender may request that you use a title company it finds acceptable, and it likely will recommend some companies, but in most cases you have the choice. The lender usually always agrees with your pick.

This power of choice is a tool you can use to be sure your closing goes as smoothly and quickly as possible. Whichever entity is used, you will want to ask some basic questions before making your choice.  


  1. Ask how quickly a title search can be performed and what the turnaround time is for issuing a title commitment.
  2. Ask who will communicate with the lender, appraiser, real estate agent, inspector and lawyer, if one is involved. Some title officers or closing agents don't have the staffing to get the reports out quickly. They can become bogged down with files, and yours may be on the bottom of the stack.
  3. Ask if the Title Company or agent uses an "Order Tracking and Management” software and other means of a web-based software system to transmit information and documents, electronically. Many lenders have what is called "digital document delivery systems," which means they can transmit your loan documents to your closing agent by way of the computer. The title company can receive your loan documents almost instantaneously and the funds to close can be received electronically.
  4. If you use a lawyer to handle your closing, you will want to ask how frequently the law office handles title searches, how large the staff is that will process your file and how quickly the closing date can be arranged. Many law offices do not rely on real estate closings as a primary source of income, but rather as a way to accommodate clients or to generate further business. Be sure your lawyer has the staff available to quickly process your file. Ask if the lawyer will provide the closing documents to you one day before closing.

Do not be afraid to exercise your power of choice. Even if your lender recommends you use the title company that normally handles its closings, get several quotes on your own.

If you find a closing agent or title company that offers you a savings on title insurance, closing costs, title exam, search or courier fees, let your lender know. Get your quotes in writing, and present them to your lender. Your savings could be substantial.

Closing is about preparation and service. Expect good service, and ask for it. Making the right choice ahead of time will be the magic key that opens the door to a speedy settlement.